Terms and Conditions
Items listed on the web store are ready to go. We aim to ship all items within 24 hours, however, due to personal circumstances this may not be possible. The time it takes for you to receive your items will depend on the shipping method chosen at check out.
Free — Royal Mail 2nd Class Post. The UK only, items should be with you within 5 working days of confirmed order.
Upgraded — Royal Mail 1st Class Signed For. This is recorded and will require a signature to be delivered. UK Only. Items should be within in 1-2 working days from confirmed order.
Europe — European shipping to Frace, Germany, Ireland, Sweden and Spain. Items should be with you within 10-15 working days from confirmed order.
US - Shipping to the US, international delivery. Items should be with you within 10-15 working days.
Other international — If you require delivery to another location, please contact Vic (firstname.lastname@example.org) or Liz (email@example.com)
Cancellations - Cancellations are not accepted.
Returns - Returns can be made, please notify us within 14 days of delivery (items should be returned to us, at your own cost, within 30 days of delivery)
Damaged Goods and other issues - Please contact Vic or Liz with details, each case will be handled on an individual basis.
This includes your name, delivery and email address and payment method
For custom orders, this also may include specific details
The information you give us will be used for:
· Processing your order
· Fulfil your order
· Providing customer support
All information is kept securely and in line with UK laws. All the devices we use are password protected.
Information relating to purchases is generally kept for 1 year.
Quotes and general enquires will be removed from our records after they are no longer relevant.
At this time, information sent via Facebook messenger can be only be archived by Cosmic Flamingo Creations but can be deleted by the sender. Therefore, if you would like this information deleted you can do this at any time directly.
Cosmic Flamingo Creations use third parties including Facebook, Etsy and PayPal which have their own privacy practices that we do not own or control. You can access each of these services Privacy documents through their own websites.
Information will be shared with Royal Mail (or other courier services) required to deliver your order
Your information will never be sold by us
You may have the right to access and receive a copy of the personal information we hold about you or request the deletion of your personal information.
Unless there are exceptional circumstances (i.e where we are required to store data for legal reasons) we will generally delete your personal information upon request.
If you live in the EU and wish to raise a concern about our use of your information you have the right to do so with your local data protection authority.